| Do shoppers buy from me or from the retailer?
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Shoppers buy directly from the retailer. Our technology provides an online platform that allows people to buy via your personalised mall from any of over 700 high street and branded retailers. The customer decides where to shop by category, name, product type etc and then your mall links them to the appropriate retailer. |
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| How do I generate customers for my mall?
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Let people know about your mall. Also, contained within your mall control panel are an array of management reporting and marketing tools. Simply utilise the materials provided to promote your mall and issue the news using the provided templates. |
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| Are items bought through my mall more expensive than elsewhere?
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Not at all. There are no hidden costs, or extra charges for using your mall. Purchases are made direct from the retailer at normal retail prices. The dividend you earn is a commission paid by the retailer on the percentage value of the product or service. |
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| Do I have to install any software on my computer at all?
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No. Your mall is a completely online application that you and your customers access via the Internet. |
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| Do I need to employ a specialist to administer the system?
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Not at all. The malls are designed to function as self sufficient fund raising tools that operate without manual controls. |
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| Can I control the types of products available through my mall?
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Yes. Within your mall workplace you will be able to turn off, and on, any of the participating categories of retailers. This allows you to screen certain genres of retailers. As an additional functionality within the Pro product, you are also able to deselect specific retailers from within the categories without removing the entire class of providers. |
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| Is there a limit to how much I can generate through my mall?
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Not at all. The more people who buy products and services via your mall, the more funds you will generate. Thus there is no limit to how much money you can generate. |
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| How secure is online shopping?
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Online shopping is one of the most secure methods of purchasing products today. Both the banking sector and credit card providers have invested heavily to secure transactions. What’s more, as the purpose of your mall is to raise funds for your chosen cause, we take security very seriously and conform to the highest standards of encryption. |
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| Can you help me generate funds?
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Yes, firstly, by making the right marketing tools available to you as the mall owner, and secondly by communicating offers and incentives to your customers via the Fruutz loyalty scheme*. What’s more, your customers have the ability to recommend your mall to their friends as well, which will not only increase your revenue income, but also extend the exposure of your fund. |
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| How do I know how much money I am generating?
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Within your mall is a unique workplace. This contains all the relevant information relating to how many people are visiting, the retailers they have visited and the amount of funds generated from each sale. |
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| Is the revenue generated through my mall taxable?
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The income derived by your mall in most cases will be classed as taxable income and therefore tax could be liable accordingly. However, it would be best to seek any necessary tax advice from your usual source to confirm your status |
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| Am I responsible for any problems with the products or delays in delivery?
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No. Shoppers buy directly from the retailer, who takes full responsibility for the product quality and delivery. Should any of your members experience any problems, they should contact the customer service department of the selected retailer. |
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| Can I operate more than one mall?
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Yes. You can operate as many malls as you need to generate funds for your cause. |
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| What banking details do you need from me, and what security protection is available?
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We simply require the account details necessary to transfer your earnings into bank account. This includes the account number, account holder, and the address of the bank. You no not however need to supply these details until you request payment. All details are entered over a secured network conforming to the highest levels of encryption. |
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| When do I receive payment for transactions made through my mall?
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Payments are made to your account on request. Simply complete the request form. |
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| Can I withdraw funds immediately?
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No. Each transaction is pending for two months after which it is added to your clear balance. This is due to security features ensuring protection from fraud and returned goods. |
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| How much do I earn when a customer buys something?
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This varies on the type of product or service bought, as well as the commission deal from the particular retailer. As a rough guide you may receive a fixed amount such as £10-£20 for someone taking out their car insurance, whereas if someone buys a DVD the commission would be a small percentage of the retail value. Some retailers only pay commission on a person’s first order. |
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| What is Fruutz, and how does it benefit my mall?
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Fruutz is a versatile, yet simple, rewards club that gives members instant cash back returns from everyday purchases made online at any of the 700 plus retailers in your mall. The shopper receives cash back for purchases they make online, giving them an extra incentive to shop through your mall. |
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